Terms of service

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Terms of Service | Zonta Trading

Last Updated: February 11, 2025

These Terms of Service ("Terms") govern your use of Zonta Trading's website (zontatrading.com) and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1️⃣ General Terms & Acceptance

By using our website and services, you confirm that:
✔ You are at least 18 years old or have permission from a legal guardian.
✔ You will not use our services for illegal or unauthorized purposes.
✔ You agree to comply with all applicable laws and regulations.

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the new "Last Updated" date. Continued use of our services after changes means you accept the updated Terms.

2️⃣ Products & Services

A. Product Sourcing & Wholesale Orders

🔹 Zonta Trading sources and supplies products from third-party manufacturers.
🔹 We do not manufacture products ourselves but work with verified suppliers.
🔹 Prices, availability, and product details are subject to change without notice.

B. Quality Control & Inspections

🔹 Quality inspections are optional services provided upon request.
🔹 Zonta Trading is not liable for product defects or damages caused by manufacturers.

C. Warehousing & Logistics

🔹 Zonta Trading works with third-party fulfillment centers and shipping providers.
🔹 Shipping times are estimates and may vary due to customs delays or logistics issues.
🔹 Zonta Trading is not responsible for lost, stolen, or damaged goods after shipment.

D. Payment & Order Processing

🔹 Orders are processed only after full payment is received.
🔹 We accept credit/debit cards, PayPal, and bank transfers.
🔹 All transactions are final; cancellations are only possible before processing begins.

3️⃣ Pricing, Taxes & Import Duties

🔹 All prices are in USD (or stated currency) and subject to change.
🔹 Customers are responsible for applicable taxes, import duties, and customs fees.
🔹 If an order is refused or returned due to unpaid import duties, Zonta Trading will not provide a refund.

4️⃣ Shipping & Delivery

🔹 Shipping timelines are estimated and not guaranteed.
🔹 We are not responsible for:
✔ Delays caused by customs, shipping carriers, or force majeure.
✔ Lost or stolen shipments after they have left our fulfillment centers.
🔹 Customers are responsible for providing accurate shipping details. Any incorrect address resulting in lost shipments will not be refunded.

5️⃣ Returns, Refunds & Disputes

🔹 Returns & Refunds:
✔ Only accepted for defective items with proof (photos/videos).
✔ Requests must be made within 7 days of delivery.
✔ Return shipping costs are paid by the customer unless otherwise agreed.

🔹 Disputes & Chargebacks:
✔ Customers must contact us before initiating a chargeback.
✔ Fraudulent chargebacks may result in account suspension and legal action.

6️⃣ Intellectual Property & Website Use

🔹 All content on zontatrading.com (text, images, branding) is owned by Zonta Trading.
🔹 Unauthorized use, reproduction, or resale of any content is strictly prohibited.

7️⃣ Limitations of Liability

🔹 Zonta Trading is not liable for:
✔ Any indirect, incidental, or consequential damages arising from product use.
✔ Delays, losses, or damages caused by third-party logistics providers.
✔ Misuse of products by customers or third parties.

Maximum liability is limited to the amount paid by the customer for the specific order.

8️⃣ Force Majeure

Zonta Trading is not responsible for any failure or delay in service caused by:
✔ Natural disasters (earthquakes, floods, pandemics).
✔ Political events (wars, strikes, government restrictions).
✔ Supply chain disruptions beyond our control.

9️⃣ Governing Law & Dispute Resolution

🔹 These Terms are governed by the laws of [Insert Applicable Jurisdiction, e.g., China or UAE].
🔹 Any disputes shall be resolved through negotiation first. If unresolved, disputes will be handled in a competent court in the governing jurisdiction.

🔗 Contact Information

For questions about these Terms, contact:

📧 info@zontatrading.com
📞 +86 13516894331